Shipping & Returns

At Kinue Ibiza, our goal is to offer you the best shipping options, no matter where you live. We deliver to our costumers every day, ensuring we always offer the highest levels of responsiveness.
Don't forgive us, we are on the small island of Ibiza, so sometimes we need 1 or 2 extra days for shipping because first we have to send your Kinue pieces to Madrid, where there are many shipping connections around the world.

The delivery time for orders is divided into 3 parts:
- Processing time: Order verification, preparation, quality control and packaging 1-2 days.
- Manufacturing time: All products in our store are handmade with care. We offer ready-to-ship items for fast delivery and a make to order service, taking approximately 2-4 weeks from making to shipping.
- Shipping time: "Standard Delivery" usually takes:
3-5 business days Spain, 3-7 business days Europe, 5-10 business days US.
We currently only ship to selected countries.
Send me an email if you are not among those selected countries and we will try to provide you that service as well.

Returns
We do not offer returns or refunds. If your order arrives damaged, please protograph it and reply to your order confirmation email so we can send you new product and issue a claim with our shipping partner.